We use analytics and advertising cookies — including the LinkedIn Insight Tag and the Meta (Facebook) Pixel — to improve OnLink and measure our marketing. No financial data is collected. See our privacy policy for details.

Delete your OnLink account

You can ask us to delete your OnLink account and personal data at any time. This page explains how to make the request, what we delete, and what we are required by law to keep.

How to request deletion

  1. Sign in to your OnLink account and submit the request form below. Signing in lets us verify your identity before we act on the request.
  2. Alternatively, email us at info@onlink.africa from the address registered to your account.
  3. Our team reviews the request, deletes the data we can, and emails you to confirm once it is done.

What we delete and what we keep

Because OnLink provides regulated financial services, we cannot delete everything immediately. We remove your access and personal profile, but some records must be retained to meet Central Bank of Kenya and anti-money-laundering (AML/CFT) obligations.

DeletedRetained (and for how long)
  • Your sign-in credentials and login access
  • Your profile details (name, contact preferences)
  • Marketing and analytics data tied to you
  • KYC identity records and transaction/financial history — retained for at least seven years after your account closes, as required by Central Bank of Kenya and AML/CFT law.
  • Records we must keep to comply with legal, regulatory, or fraud-prevention obligations.

When the legally required retention period ends, we securely delete or anonymise the remaining data.

Request account deletion

Questions

If you have any questions about deleting your account or your data, email info@onlink.africa. You can also review our Privacy Policy.